COMPANY NAME: PlotVR Ltd

WHO WE ARE

PlotVR Ltd (“PlotVR”, “we”, “our”, or “us”) respects your privacy and is committed to protecting the personal information you provide to us. This Privacy Policy explains how we collect, use, store, and share your information when you interact with our website, services, and platform. By accessing or using our services, you agree to the practices described in this policy and that we may use and disclose your information as described.

INFORMATION WE COLLECT

When you visit our website or engage with our services, we may collect personal data that you voluntarily provide to us. This may include your name, email address, phone number, company name, and project-related information such as property plans or development details. We also collect technical data automatically, such as your IP address, browser type, device information, and usage patterns through cookies and analytics tools. For example, we use Google Analytics, a web analytics service provided by Google, Inc. (“Google“). Google Analytics uses cookies to help us analyze how you use the online and mobile resources and enhance your experience when you visit the online and mobile resources. For more information on how Google uses this data, go to www.google.com/policies/privacy/partners/. You can learn more about how to opt out of Google Analytics by going to https://tools.google.com/dlpage/gaoptout.

If you contact us directly—such as via email, contact form, or consultation requests—we collect the information you provide to help respond to your query and manage our relationship with you. For clients using our VR services, we may also receive files and data necessary to complete visualisation projects.

HOW WE USE YOUR INFORMATION

We use the information we collect to provide and improve our services. This includes communicating with you, delivering VR property visualisations, managing projects, and responding to your inquiries or support requests. Additionally, we may use your information to send updates about our services, industry news, or marketing materials, if you have opted in to receive them.

We also use technical and usage data to analyse how our website and platform are used, in order to enhance user experience, ensure system security, and improve performance. Any data used for analytics is anonymity where possible.

SHARING THE INFORMATION

We do not sell, rent, or trade your personal data to third parties. However, we may share information with trusted third-party service providers who assist us in delivering our services, such as cloud storage providers, customer relationship management (CRM) platforms, and marketing tools. These providers are bound by confidentiality and data protection obligations.

In the event that we are required to comply with legal obligations, such as responding to court orders or regulatory requests, we may disclose your personal data to the relevant authorities. We may also share data internally with authorised team members who are directly involved in project execution, under strict access controls.

DATA SECURITY

We take data security seriously and implement appropriate technical and organisational measures to protect your information from unauthorised access, loss, or misuse. This includes using secure servers, encrypted communication protocols, and limiting access to personal data to only those who need it for operational purposes. However, please note that no system is entirely immune to breaches, and we encourage clients to avoid sharing sensitive personal data unless absolutely necessary.

DATA RETENTION

We retain personal data only for as long as necessary to fulfil the purposes for which it was collected, including legal, accounting, or reporting requirements. Once data is no longer required, we securely delete or anonymity it. Clients may request deletion of their data at any time by contacting us directly, unless retention is required for legal or contractual reasons.

YOUR RIGHT UNDER GDPR

If you are based in the UK or European Economic Area, you have certain rights under data protection law. These include the right to access the personal information we hold about you, to request correction of inaccurate information, to request deletion of your data, to object to processing, and to request that we restrict processing of your data. You also have the right to withdraw your consent to marketing communications at any time.

To exercise any of these rights, please contact us. 

COOKIES AND TRACKING TECHNOLOGIES

Our website uses cookies and similar technologies to enhance your browsing experience, personalise content, and collect usage data for analytical purposes. Cookies are small text files stored on your device. You can control or disable cookies through your browser settings. By using our site, you consent to the use of cookies unless you choose to disable them.

THIRD-PARTY LINKS

Our website may contain links to third-party websites or platforms. We are not responsible for the privacy practices or content of these external sites. We encourage you to review the privacy policies of any third-party sites you visit.

POLICY UPDATES

We may update this Privacy Policy from time to time to reflect changes in our services, legal requirements, or privacy practices. When we do, we will revise the “Effective Date” at the top of this page. The English language version of this privacy statement is the controlling version regardless of any translation you may attempt. We encourage you to review this policy periodically to stay informed about how we are protecting your data.

CONTACT US

If you have any questions about this Privacy Policy or how we handle your data, please contact us.